We have put together a short list of questions and answers that may make it easier for you to use our products. If you should have any further questions, then please do not hesitate to get in contact with us.
- 1. What energy sources are suitable for WOLL products?
WOLL professional cast products are suitable for gas, electric, ceramic and halogen hotplates. The products belonging to the Induction Line, along with the induction versions of the LOGIC series and the concept pro stainless steel series are suitable for induction, gas, electric, ceramic and halogen hobs. For more information on the subject of "induction" technology, go to the "Cooking with induction technology" page.
- 2. For how long are WOLL products under guarantee?
For information on this topic go to the Support – guarantee link
- 3. How safe are WOLL professional cast products?
We provide our customers with technological progress and improved safety. That's why WOLL professional cast products carry the TÜV and GS marks. Our non-stick coating conforms to the recommendations of the German Health Ministry. This provides the proof needed to show that our products are physiologically completely safe and that they conform to all legal requirements as well as the rules set out by their manufacturer.
- 4. In what sense are WOLL products environmentally friendly?
WOLL products are environmentally friendly in the sense that they are guaranteed to contain no PFOA and because we are careful to work energy efficiently in production and processing. In addition you as the final consumer will also save energy, as WOLL cookware is particularly good at conducting and retaining heat. For more information on this topic see the PFOA-free page and in the usage and care instructions for our products.
- 5. How and when are your products delivered?
Deliveries are made upon payment in advance, against invoice, by credit card or using Giropay. The products will be sent by standard post.
A modest shipping charge of EUR 5.95 per order will be added.
However, we reserve the right to required payment on delivery for orders valued over EUR 260.00.
In case of payment in advance, we will ship the goods upon receipt of payment. In case of payment against invoice, by credit card or Giropay, the goods are shipped immediately.
Invoices fall due within 14 days without deduction. Your credit card will be debited after our order has been completed.
The goods will generally depart from our warehouse within 10 working days and are then shipped by postal parcel (with delivery times depending on postal times). This delivery time may be extended, particularly before public holidays such as Christmas. For this reason please make sure you make your order in good time – e.g. about 3 to 4 weeks before Christmas. Our delivery and service dates are always estimations, except in cases where Norbert Woll GmbH has expressly declared such dates to be binding.
For more information on this topic see the page on Shipping and General Terms and Conditions.
- 6. What return and refund rights does the customer have?
Please send goods to the following address:
Norbert Woll GmbH
Please return the goods by standard post.
For more information on your rights to cancel your purchase, see our General Terms and Conditions of Sale.
- 7. How do you handle my personal customer data?
We need some personal information from you in order to process your purchase. These data will of course be treated as strictly confidential and will not be passed on to any third party, with the occasional exception of Schufa.
In order to ensure that the transfer of this data is secure, we use the world's most widely used encryption process, Secure Socket Layer (SSL).
For more information on data protection see our General Terms and Conditions of Sale.
- 8. What fats can I use at what temperatures?
For detailed information on the use of fats and oils, see our instructions on use & care.
- 9. What do I need to pay attention to when using my WOLL product for the first time and while I'm cooking?
For detailed information on this see our instructions on use and care.
- 10. What do I need to pay attention to when using WOLL products on ceramic hobs?
For detailed information on the use of WOLL products on ceramic hobs, see our instructions on usage and care.
- 11. What do I need to pay attention to when cleaning WOLL products?
For detailed information on cleaning see our instructions on use and care.
- 12. What WOLL products are suitable for low-fat food preparation?
Thanks to their cut and abrasion-resistant non-stick coating, all WOLL professional cast products allow you to prepare low-fat or even fat-free dishes.
- 13. What materials are WOLL professional cast products made of?
WOLL professional cast products are manufactured out of high-performance, pre-processed aluminium alloy – see the page on Manufacturing for more details on this topic.
- 14. What distance do the diameter measurement refer to?
The diameter details relate to the inner top diameter of the relevant pot or pan or other cookware.
- 15. Does WOLL deliver outside of Germany?
Unfortunately, we can currently accept only orders from within Germany. Please call us to discuss queries from outside Germany at +49 (0) 681 9 70 49-0 and we will let you know about our exclusive sales partners all over the world, passing their contact details on to you.